.tickets-shell {
  display: grid;
  gap: 24px;
}

.tickets-hero {
  padding: 32px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  flex-wrap: wrap;
}

.tickets-hero-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.tickets-grid {
  display: grid;
  grid-template-columns: minmax(0, 0.8fr) minmax(0, 1.6fr);
  gap: 16px;
}

.ticket-list {
  display: grid;
  gap: 10px;
  max-height: 420px;
  overflow-y: auto;
  overflow-x: hidden;
  padding-right: 4px;
  scrollbar-gutter: stable;
}

.ticket-item {
  width: 100%;
  text-align: left;
  border: 1px solid color-mix(in srgb, var(--glass-border) 70%, transparent);
  background: color-mix(in srgb, var(--glass-bg) 76%, transparent);
  border-radius: var(--radius-md);
  padding: 14px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  cursor: pointer;
  position: relative;
  overflow: hidden;
  box-shadow: inset 0 0 0 1px var(--border-inner), 0 12px 24px rgba(2, 6, 12, 0.4);
  transition: border-color 0.35s ease,
              transform 0.45s cubic-bezier(0.16, 1, 0.3, 1),
              box-shadow 0.4s ease,
              background 0.35s ease;
  backdrop-filter: blur(var(--blur-md)) saturate(160%);
  -webkit-backdrop-filter: blur(var(--blur-md)) saturate(160%);
}

.ticket-item::before {
  content: "";
  position: absolute;
  inset: 0;
  background: var(--liquid-highlight);
  opacity: 0;
  transition: opacity 0.4s ease;
  pointer-events: none;
}

.ticket-item.is-active {
  border-color: color-mix(in srgb, var(--accent) 50%, var(--glass-border));
  background: color-mix(in srgb, var(--accent) 12%, var(--glass-bg) 88%);
  box-shadow:
    0 16px 30px rgba(2, 6, 12, 0.5),
    inset 0 0 0 1px var(--border-inner),
    0 0 30px rgba(123, 220, 255, 0.06);
}

.ticket-item.is-active::before {
  opacity: 1;
}

.ticket-item:hover:not(.is-active) {
  transform: translateY(-2px);
  border-color: color-mix(in srgb, var(--accent) 35%, var(--glass-border));
  box-shadow:
    inset 0 0 0 1px var(--border-inner),
    0 18px 36px rgba(2, 6, 12, 0.45),
    0 0 24px rgba(123, 220, 255, 0.05);
}

.ticket-item:hover::before {
  opacity: 0.7;
}

/* Thread panel enhancements */
.tickets-thread-panel .thread-body {
  position: relative;
}

.tickets-thread-panel .thread-body::before {
  content: "";
  position: absolute;
  inset: 0;
  background: var(--liquid-caustic);
  opacity: 0.3;
  pointer-events: none;
  border-radius: var(--radius-md);
}

.tickets-thread-panel .thread-toolbar .pill {
  transition: none;
}

.tickets-thread-panel .thread-toolbar .pill:hover {
  transform: none;
  box-shadow: none;
}

@media (max-width: 720px) {
  .ticket-list {
    max-height: 240px;
  }
}

.tickets-thread-panel .thread-input textarea {
  transition: box-shadow 0.35s ease, border-color 0.35s ease;
}

.tickets-thread-panel .thread-input textarea:focus {
  outline: none;
}

.tickets-thread-panel .thread-input textarea:focus-visible {
  box-shadow: 0 0 0 2px color-mix(in srgb, var(--accent) 25%, transparent),
              0 0 25px rgba(123, 220, 255, 0.08);
}

/* Ticket Modal */
.ticket-modal-overlay[hidden] {
  display: none !important;
}

.ticket-modal-overlay {
  position: fixed;
  inset: 0;
  z-index: 200;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  background: color-mix(in srgb, var(--bg-0) 70%, transparent);
  backdrop-filter: blur(var(--blur-lg)) saturate(170%);
  -webkit-backdrop-filter: blur(var(--blur-lg)) saturate(170%);
  animation: modalOverlayIn 0.2s ease;
}


.ticket-modal {
  width: min(560px, 90vw);
  max-height: 85vh;
  border-radius: 20px;
  border: 1px solid color-mix(in srgb, var(--glass-border) 75%, transparent);
  background: linear-gradient(145deg, color-mix(in srgb, var(--glass-bg-strong) 88%, transparent), color-mix(in srgb, var(--glass-bg) 76%, transparent));
  backdrop-filter: blur(var(--blur-lg)) saturate(170%);
  -webkit-backdrop-filter: blur(var(--blur-lg)) saturate(170%);
  box-shadow: var(--shadow-3), var(--glass-glow), inset 0 0 0 1px var(--border-inner);
  display: flex;
  flex-direction: column;
  animation: modalIn 0.25s cubic-bezier(0.34, 1.56, 0.64, 1);
  overflow: hidden;
  position: relative;
}

.ticket-modal::before {
  content: "";
  position: absolute;
  inset: 0;
  border-radius: inherit;
  background: radial-gradient(ellipse at 30% 20%, rgba(123, 220, 255, 0.08), transparent 60%);
  pointer-events: none;
  mix-blend-mode: screen;
}


.ticket-modal-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 20px 24px;
  border-bottom: 1px solid color-mix(in srgb, var(--glass-border) 65%, transparent);
  position: relative;
  z-index: 1;
}

.ticket-modal-header h3 {
  font-family: var(--font-display);
  font-size: 18px;
  font-weight: 700;
  margin: 0;
  background: linear-gradient(135deg, var(--text) 40%, var(--accent) 80%);
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
}

.ticket-modal-close {
  width: 36px;
  height: 36px;
  border-radius: 999px;
  border: 1px solid color-mix(in srgb, var(--glass-border) 55%, transparent);
  background: color-mix(in srgb, var(--glass-bg) 35%, transparent);
  color: var(--text-muted);
  font-size: 20px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background-color 0.3s cubic-bezier(0.16, 1, 0.3, 1),
              color 0.3s cubic-bezier(0.16, 1, 0.3, 1),
              border-color 0.3s cubic-bezier(0.16, 1, 0.3, 1),
              transform 0.3s cubic-bezier(0.16, 1, 0.3, 1);
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.06);
}

.ticket-modal-close:hover {
  background: color-mix(in srgb, var(--glass-bg-strong) 55%, transparent);
  color: var(--text);
  border-color: color-mix(in srgb, var(--accent) 45%, var(--glass-border));
  transform: translateY(-2px);
}

.ticket-modal-body {
  flex: 1;
  overflow-y: auto;
  padding: 24px;
  display: grid;
  gap: 18px;
  position: relative;
  z-index: 1;
}

.ticket-form-field {
  display: grid;
  gap: 8px;
}

.ticket-form-field label {
  font-size: 11px;
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: var(--text-muted);
}

.ticket-form-field input,
.ticket-form-field select,
.ticket-form-field textarea {
  width: 100%;
  padding: 11px 14px;
  border-radius: 999px;
  border: 1px solid color-mix(in srgb, var(--glass-border) 70%, transparent);
  background: color-mix(in srgb, var(--glass-bg) 50%, transparent);
  backdrop-filter: blur(var(--blur-sm)) saturate(150%);
  -webkit-backdrop-filter: blur(var(--blur-sm)) saturate(150%);
  color: var(--text);
  font-family: var(--font-sans);
  font-size: 14px;
  transition: border-color 0.3s cubic-bezier(0.16, 1, 0.3, 1),
              background-color 0.3s cubic-bezier(0.16, 1, 0.3, 1),
              box-shadow 0.3s cubic-bezier(0.16, 1, 0.3, 1);
  box-shadow: inset 0 0 0 1px var(--border-inner);
}

.ticket-form-field input:focus,
.ticket-form-field select:focus,
.ticket-form-field textarea:focus {
  outline: none;
}

.ticket-form-field input:focus-visible,
.ticket-form-field select:focus-visible,
.ticket-form-field textarea:focus-visible {
  border-color: color-mix(in srgb, var(--accent) 50%, var(--glass-border));
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 20%, transparent), inset 0 0 0 1px var(--border-inner);
}

.ticket-form-field textarea {
  border-radius: var(--radius-md);
  resize: vertical;
  min-height: 100px;
}

.ticket-modal-footer {
  display: flex;
  justify-content: flex-end;
  gap: 12px;
  padding: 18px 24px;
  border-top: 1px solid color-mix(in srgb, var(--glass-border) 65%, transparent);
  background: color-mix(in srgb, var(--glass-bg) 30%, transparent);
  position: relative;
  z-index: 1;
}

@media (max-width: 720px) {
  .ticket-modal {
    width: 95vw;
    max-height: 90vh;
  }
}